Shipping Policy

What is your shipping/delivery process?

For e-commerce we use two-day air from Denver International Airport or UPS for ground deliveries along the Front Range in Colorado. All orders are confirmed with a tracking number once shipped so that you know when your order will arrive. We ship orders between Monday & Tuesday every week to do our best to ensure that your beef does not sit in a packaging facility over the weekend. 

How are orders shipped?

We will ship your order in an insulated container with dry ice. The product is frozen when it leaves our location and can arrive frozen or partially frozen. As long as it’s cool to the touch upon arrival, it is safe and can be put in your freezer or fully thawed and eaten soon after arrival.

What if my order does not arrive?

In the unlikely event that your order does not arrive, please contact us immediately at support@miraflorawagyu.com so we can troubleshoot and find your order. Also, be sure to check your order via the tracking number we provided you upon confirmation in case it was delivered to your neighbor by mistake!

Do you accept returns?

Unfortunately we do not accept returns on beef products, but if your order arrives damaged or has any other issue, we will do our best to make it right on a case by case basis. Just send us an e-mail with your order number at support@miraflorawagyu.com